REAL HUMAN SUPPORT. 24/7/365.

Anyone 25 or over with a valid license and clean driving record can become a member. There is a super-quick application process that you can initiate either from the website, or better yet, right from the YOYO app on your phone. It only takes a few minutes.

This is how easy it is to join YOYO.

Step 1 - one-click signup right in the YOYO smartphone app using your social credentials. With your permission, we quickly check your driving record and get you approved.

Step 2 - once approved, you pick the car you want right in the app, we deliver it to you at a time and place that works for you.

Step 3 - time for a different car? Just press a button and we’ll swap out the car you have with a different one of your choice.

It just takes minutes. Just signup online or on your mobile app.

Join YOYO and try it out for 30 days. If it's not for you, we'll refund your membership fee. We just know you are going to love YOYO so we are willing to give you a guarantee. Here are the rules:

- Trial applies only to the membership fee.

- Trial does not apply to driving costs.

- Trial is available for new members only. Members re-opening accounts are not eligible for the trial.

- If a coupon is redeemed and membership is cancelled within 30 days, the coupon becomes void and all driving will be charged to the member.

- Trial not valid for accounts with a discounted rate plan.

- 30 days start once your membership application has been approved by YOYO.

If you choose to cancel your membership within the first 30 days, call us and we'll refund your membership fee.

Yes, YOYO for Business is a great money- and time-saving alternative to taxis, car services, rental cars, employee reimbursement and company fleets. YOYO provides your company with concierge-service access to a diverse fleet of cars 24/7.

We accept members from every country.  You will simply need to complete a form attesting to your driving history and submit it to us with some additional documentation.  Please contact us for details.

We're launching in the San Francisco Bay Area to start with. After a couple of months of testing and tweaking our service to make sure you'll be absolutely ecstatic with it, we'll roll it out everywhere.

Here's the deal - as soon as we have 1,000 early membership signups in a city, we will launch our service there! You literally have a say in how soon YOYO comes to your location.

Once your application is accepted, your YOYO concierge will work with you to deliver your first vehicle. We recommend you set aside at least 30 minutes for your first delivery so we can answer any questions and show you the ropes. We will have you behind the wheel within a couple of days.

We trust you. No, we're not planning on running credit checks.  Unfortunately, our insurance providers make us do pesky things like verify your identity and pull driving history.

When you want a car, tell us which one right on your mobile app and where you want it delivered, and a YOYO Agent will drive it to you. When you’re done with it, just press a button in the app and we’ll come pick it up.

We've eliminated the concept of time when it comes to getting your car from YOYO. You pay by the mile, not by the day or hour.  We want YOYO to be a replacement for your own car, which you can swap out for any other car you want whenever you want.  In effect, you can keep a YOYO for as little as one day, or as much as 6 months at a time.

Since YOYO is a concierge service we’ll pick up the car when you’re ready to return it - wherever you may be located at the time.

Our pricing works on a per-mile basis. There's really no other ongoing, daily, weekly or monthly fee, so there's nothing to include. You only pay for the miles you drive. 

YOYO offers a variety of vehicles including luxury sedans, hybrids and plug-ins, SUVs, trucks, off-road vehicles, performance cars and even vintage vehicles.

A few vehicle highlights:

"TALL" pricing plan:
Sedans: Toyota Prius, Honda Civic, Ford Focus, Ford Fusion, Hyundai Sonata...
SUVs: Dodge Journey, Kia Sorento...
Trucks: GMC Canyon...
Coupes / Convertibles / Classics: Mini Cooper, Ford Mustang, Mazda MX-5 Miata…

"GRANDE" pricing plan:
Sedans: Audi A3, Acura TLX, BMW X1, Mercedes Benz CLA, Lexus NX...
SUVs: Audi Q5, Toyota 4Runner, GMC Acadia, Ford Explorer...
Trucks: Ford F150, Chevy Silverado...
Coupes / Convertibles / Classics: BMW 2 series, Audi Q3…
Minivans: Nissan Quest, Dodge Grand Caravan

"VENTI" pricing plan:
Sedans: Audi A6, BMW 5 Series, Lexus GS 350, Mercedes E350...
SUVs: Audi Q7, BMW X5, Chevrolet Tahoe, GMC Yukon XL, Lexus GX 460, Mercedes M Class, Porsche Macan...
Trucks: Ford F150 Raptor, Chevrolet Silverado...
Coupes / Convertibles:  Audi S5, BMW 4 series, Chevrolet Corvette, Mercedes SLK AMG, Porsche Cayman
Minivans: Chrysler Town & Country, Honda Odyssey, Toyota Sienna

Periodically, automobile manufacturers provide notices of issues relating to their vehicles. These notices range from minor issues to serious problems that may pose a risk to the safety of the driver, passengers and the general public.

In the United States, when YOYO receives a safety recall notice from a vehicle manufacturer under the Motor Vehicle Safety Act, YOYO identifies the affected vehicles in our fleet and removes them from our reservations system, which prevents them from being reserved. These vehicles cannot be used by our members until we are able to implement a remedy that has been approved by the manufacturer and the National Highway Transportation and Safety Administration (NHTSA). Members with future reservations on recalled vehicles will be moved to another car while the issue is addressed.

A 24-hr advance notice is required for a swap. But we'll try to get it to you as quickly as we can, most of the time much faster than 24 hours.

Unlike Zipcar, you don’t have to walk anywhere in search of a YOYO car. We bring the car and keys to you.

If the vehicle is available and we can work out the logistics, we’ll bring the car earlier to you.

Before you drive off, be sure to take a few minutes to do a thorough walk-around with your YOYO agent to see if there are any dents, scratches or other damage. The YOYO agent will create a photo record of any problem areas, which will be accessible in your mobile app.

You don't want to be held responsible for damage you didn't cause, so please don't forget to check at the start of every reservation.

Your YOYO car should be clean and have a full tank of fuel when you arrive. If there's a problem, we ask that you let your YOYO agent know.

There's nothing to extend :)  We've eliminated the concept of time when it comes to getting your car from YOYO. You pay by the mile, not by the day or hour.  We want YOYO to be a replacement for your own car, which you can swap out for any other car you want whenever you want.  In effect, you can keep a YOYO for as little as one day, or as much as 6 months at a time.

For your convenience, we will provide toll passes to YOYO in many cities. There's no surcharge for using the passes — we'll just bill your account for the actual toll amount. Please note that it can take up to 3 weeks for toll charges to come in, so you will be billed separately from your reservation.

Yes, your YOYO membership includes roadside assistance 24 hours a day, 365 days a year. Just call us or request roadside assistance on your mobile app and we will take care of the details.

Yes, but only when it's kept in a locked pet carrier. Many members are allergic to pet hair so if any happen to escape the pet carrier, please clean it up before your reservation comes to an end.

Service animals used by disabled members or passengers with disabilities are an exception. These animals are allowed in the car without a pet carrier. If you need to bring a service animal into a YOYO car, please let us know in advance.

No, smoking damages the cars and can impact the health of other members. For any member found to be smoking in the car, we will charge you for the cost of cleaning the car to make it completely smoke free (minimum $250).

Oh, and holding a cigarette outside the car while driving is STILL considered smoking in the car. Just so you know.

Only members can drive YOYO cars. If you've got a fellow member along for the ride, it's ok to go ahead and share the driving time. You can also add family or friends to your account so they can drive too.

Non-members are not covered by our insurance. If you allow a non-member to drive during your reservation, it's a serious violation of your member agreement. Not only will you lose your membership, you will also be 100% responsible for repairs if damage occurs to the YOYO car while a non-member is driving. Also, you take on any other liability (e.g. injuries to other people or property) since the reservation is under your name. And that's a bad thing.

If you've left something in your YOYO car, call the customer service folks, who will try their best to get your item(s) back. Please remember that YOYO car is not responsible for lost items.

If you find an item belonging to another member, please place it in the glove compartment or trunk, and call us to let us know.

No! Please avoid commercial zone parking areas, or you'll be a sweet target for a parking ticket.

You cannot drive your YOYO into Mexico. Our insurance policy does not cover driving in Mexico. Violation of this policy will result in termination of your YOYO membership, and significant fines and legal action. (We definitely don't want that, so please keep your car north of the border!).

You can drive your YOYO from the US into Canada, no problem.

We'll cover gas and insurance, but you are responsible for legal infractions. If we receive a notice and process a violation, you will be charged a $30 processing fee in addition to the original cost of the ticket.

The best thing to do? Report it.

Call or email us right away and let us know that you received a ticket. Whether you've paid it, or decided to appeal it, we want a record of what's happening. We want to know the date and time the violation was issued, the license plate of the vehicle, the type of violation (speeding, parking, etc), the ticket #, how much it is for and which city gave it to you.

This way if something goes wrong in the payment process, or you encounter glitches, we'll know you've got it covered and we won't just assume you tossed it in the gutter. Note that certain violations may impact insurance coverage, so it's very important to report any violation to YOYO.

What if I don't pay it? If you do not pay a ticket, we will be notified and charge you a $30 processing fee. Additionally, you are responsible for the cost of the ticket. If we can, we will redirect the violation to you. If we can't redirect it, we will pay the fine, along with any late fees and bill the total to your account. Other fines or membership suspension can also result, so please pay the ticket when you get it.

Can I dispute it? If you wish to contest a violation and the issuing municipality allows it, be sure to do so promptly! If we receive a notice in the mail, and you have yet to dispute the ticket with the issuing municipality, we will automatically bill your account for the amount of the violation, plus the processing fee.

First, make sure that everyone is safe, get your vehicle to a safe place, exchange information with the other parties and notify the police. Once the situation is stabilized, call us. We will bring you a fresh vehicle and handle everything with respect to the vehicle involved in the incident. The HELP! button in your app home screen has a list of what to report during an accident and other helpful information.

The majority of vehicles are equipped with a mid to high-end trim package. Most of our vehicles have leather seats.. Other options vary by make/model and specific vehicle. We cannot guarantee the availability of certain options.

Our goal is that you will never have to worry about maintenance or repair issues. If something unforeseen occurs, use the YOYO app to notify us. We'll bring you a fresh car so you can get back on the road right away, and we'll take the other one away to get the appropriate repairs done.

There is no mileage limit. Drive on!

Yes, we expect our members to take care of YOYO vehicles as if they owned them. Please drive responsibly, keep your vehicle clean, and let us know of any minor dings or spills via the YOYO app.

YOYO is committed to delivering vehicles that are in excellent condition. To that end, we use technology to ensure that the vehicles are properly maintained and driven responsibly.

When you’re done with your YOYO, just press a button in the app and we’ll come pick it up.

There a button in your app to end the reservation or swap for a different vehicle. Just press that, and a YOYO agent will swing by to pick up the car, or give you a different car if that's what you want. Please remember to remove all your belongings from the car before the agent shows up.

Our service is not time-based. You pay for the miles you drive, and not for the hours or days you have a YOYO car. So, the concept of returning the car early (or late) doesn't really exist when you're a YOYO member. Happy worry-free driving  :)

Nothing. See #3 above.

The whole idea behind YOYO is that you don't have to care about things like maintaining, cleaning and worrying about gassing up before returning the car. We ask that you treat our cars with respect, just like you would treat yours. Other than that, just relax...we'll take care of it.

Every member in good standing who complies with the membership contract is covered while driving a YOYO. Here are the highlights:

- Third party auto liability coverage

- Members age 25+ receive liability coverage of 100/300/25 ($100,000 bodily injury per person, $300,000 bodily injury maximum, $25,000 property damage). We provide Personal Injury Protection (PIP), or "no-fault" coverage, at the level required by the jurisdiction in which the accident occurs.

- Members are responsible for a $1,000 damage fee per incident, which can be reduced or eliminated with the purchase of an optional damage fee waiver.

*Please note that coverage may be provided under a certificate of self-insurance, insurance policy, or both.

The regular membership fee is $300/year. By signing up during this limited-time promotion campaign you get a lifetime membership for a one-time payment of $99.

Think of it like a public library where you check out and check in books. YOYO works the same way. For each day you "check out" a car, you are expected to drive a minimum of 30 miles.

So, say you have a YOYO car for 5 days. In that case, your obligation is $150, regardless of which day or days you drive (or don't drive). But the 30 miles don't need to be drive every single day. The miles roll over, as long as they add up to at least 150 for the 5 day period.

It's actually better than that - we only do this once a month, at the end of your billing period. We compare how many days you had a car "checked out" that month and how many miles you drove. If it's above the minimum level for the # of days you had the car, we're good. If there's a shortfall, we just add the missing miles to your bill that month.

In case this is not clear, please reach out to our customer service team, and we'll be happy to explain further.

We will charge the annual membership fee every year on the anniversary of your membership, unless you let us know that you’d like to cancel your YOYO membership.

On your billing date, we will charge your credit card on file for the per-mile usage fee due. We meant it when we said no surprises. You can find your running balance every day on our website and in the YOYO app on your phone.

We automatically charge your credit card at the end of your billing period (not when you order your car) for the amount you owe, based on the number of miles you drove that month.

If you want to cancel your YOYO membership, just reach out to our awesome customer service folks and they'll take care of you. You can do that via live chat on the site, or over the phone, or via email. Just let us know how we can help, and we will do just that.